Privacy Policy

Photos and creations on your device

MÉMORA processes photos on your device. Original photos, finished prints, thumbnails, captions, handwriting and unfinished creations are stored in the app’s local storage. Records can include capture dates, image dimensions and camera or paper settings. Your camera name and preferences are also stored locally. The app does not upload this content to the developer’s servers.

Permissions you control

Camera access is used to take photos. Add-only access to Photos is requested when you choose to export a print or collage; the app does not browse your photo library. MÉMORA does not request microphone or location access. You can change permissions in iOS Settings. Declining a permission prevents the related action, but you can still read this policy.

No accounts, advertising or tracking

The app has no account system, advertising SDK or third-party analytics SDK. It does not track you across other apps or websites, and the developer does not receive your photos or creations through the app. We do not sell your personal information. Technical messages may be recorded in the device’s system logs; MÉMORA has no in-app service that uploads those logs to the developer.

Retention and deletion

Saved memories remain on your device until you delete them or remove the app and its data. Deleting a memory removes its original, print, thumbnail and record from the app’s memory collection. Separate unfinished drafts and preferences have their own storage. Copies already exported to Photos are not deleted by that action and must be managed in Photos. Device backups may retain earlier copies. Export important prints before deleting the app; offloading an app can retain its data.

Apple services and external services

MÉMORA does not provide its own cloud-sync service. Your device backup and iCloud Photos settings can cause app data or exported images to be backed up or synced by Apple. Purchases, payment details, refunds and any diagnostics you choose to share with Apple are handled through Apple’s services and privacy controls. Opening a support website or contacting us uses the relevant hosting, email or messaging provider, which may process connection records to operate and secure its service.

Information you send to support

If you contact us, we receive the contact details and content you choose to send, such as a problem description or screenshot. We use this information to answer your request and resolve the issue, not for advertising. Please avoid sending private photos or unrelated sensitive information. You may ask to access, correct or delete your support correspondence. We retain only what is needed to resolve the request or meet applicable legal obligations.

Policy updates

If the app’s data practices change, we will update this policy and its date. Where required, the app will explain the change and request permission before using new data or permissions. You can contact us below about this policy or your privacy rights.

Contact support

For technical help or privacy requests, contact us below. Include your iPhone model, iOS version, app version and a short description of the issue. Screenshots are optional; please remove private content.

Email: 1057614795@qq.com

WeChat support: 17685398220